Computer Repair Service Warranty – 45 Days
Xcell Repair Plus warrants all computer repair services up to 45 days at no additional charge, this includes upgrades, modifications, and repairs that we conduct and document on your invoice.
Computer Hardware Replacement/Repair Warranty
Hardware related repairs carry the same warranty as well in most circumstances, a manufacture warranty. If your replacement part or device is tested to be defective and has failed under normal working conditions and is under manufacture warranty but exceeds the 45 days, a service fee will apply; otherwise we will perform the service again at no additional charge.
What is not covered under Computer Repair Warranty
Any type of tampering or breaking of warranty seal by the user or other parties
Any modifications or additional software, hardware, upgrades installed by the user or other parties.
Issues due to improper handling such as physical damage or misuse caused by the user or other parties.
There are no warranties for consecutive virus, malware, adware, or spyware infections unless determined by our technician(s) the infection’s origin and relation are similar to the original service repair. Unfortunately, as there is no 100% protection from these types of threats because no Anti-Virus/Spyware software is 100% regardless if its a Free or Paid. Therefore we install what we think will give you the best protection against these types of threats currently in circulation.
Manufacture warranty for hardware related repairs in excess of the 45 days – labor for re-installation will not be covered and additional labor fee will be charged.
Manufacture warranty claims must be made through the manufacture during there specific limited warranty timeline and guidelines. In some circumstances the manufacture will require you(customer) to register the product(s) and return them via their RMA(Return Merchandise Authorization) process in order to obtain a replacement. For parts ordered by Xcell Repair Plus we will conduct proper RMA for the replacement part that has failed under the manufacture warranty.
Smartphone and Tablet Repair – Limited Warranty
Limited Warranty is a period of 1 year from the service date and applies to replacement parts used in services that we have completed. If a replacement part is defective, has malfunctioned, or has failed under normal working conditions and use. Under these circumstances we will perform the repair service again at no additional charge. We strive for customer satisfaction – If you have an issue outside the warranty timeframe and depending on the condition(wear and tear of the part that was replaced). We can still work with you on a solution for replacement at that time. As always if you experience any issues contact us and we will be happy to correct any problems you are experiencing.
What is not covered under our limited warranty:
– Signs of physical damage, misuse, or mishandling by customer or by others(friends, relatives, pets, etc.)
– Heavily scratch, scuffed or chipped.
– Any form of Liquid damage
– Repair attempts or tampering by the customer or others to the device that resulted in damage of the original documented repair.
– Modifications either software or hardware unrelated to original repair.
Completion Time, Delays or Refusals
Xcell Repair Plus will make every effort to complete repairs on equipment within the estimated time, but does not guarantee that a repair will be completed within a specific period of time. Xcell Repair Plus shall not be liable for any delay in service due to any cause that is out of its control. Xcell Repair Plus reserves the right to refuse to provide the repairs or services ordered and instead refund customer’s payment at its discretion .
You recognize that Xcell Repair Plus is an independent, third party repair company and is no way affiliated with any original manufacturer or insurance company. Repairs completed on your device by Xcell Repair Plus may void any manufacturer warranty or ability to utilize insurance providers. Xcell Repair Plus is not responsible for any warranty that is considered void after repair services by Xcell Repair Plus have been completed.
By using our services you recognize that Xcell Repair Plus is an independent, third party repair company not affiliated with any original manufacturer or insurance company. Like any repair provider outside the original manufacturer, Xcell Repair Plus does not always have access to original equipment manufacturer (OEM) parts, and may use OEM-Compliant replacement or refurbished original parts, or pulled original parts from working devices(as long as they are in exceptional cosmetic condition and fully functional) as an alternative. We never buy low budget 3rd party parts for our repairs.
You recognize that after any service is completed, the damaged parts that are replaced during service will become property of Xcell Repair Plus. Once payment for any repair or service is complete, you no longer have claim to damaged parts that were replaced or their value, and Xcell Repair Plus is now owner of damaged parts.
Payment for Services to be Rendered
Payment for repairs and services shall be paid in full prior to picking up a device. In some situations, Xcell Repair Plus requires a non-refundable repair deposit for high value replacement parts that require a special order.
**Personal Data Terms (Important – Please Read)**
Xcell Repair Plus does not guarantee the security or safety of your data on devices that aren’t backed up. While we take every precaution possible to make sure the integrity of your data remains unaffected, we cannot assume liability for any lost data as a result of services performed by Xcell Repair Plus.
If a procedure may result in loss of data, you will be informed of the possibility, and what data may be impacted, and if possible we will offer to backup your data at an additional cost. However, due to the complex nature of electronic devices, we cannot in advance predict what may happen to your data in every situation. We strongly recommend that you back up any important files and documents, before you bring your device in for service.
Once your device is completed and you have been contacted of its completion you will have 90 days to pick it up. After this time has passed any abandoned devices become property of Xcell Repair Plus. We will either dispose, recycle, use for parts, or resell any abandon property at our discretion.